Should you hire internally or outsource IT for your business?

Nocserv Founder and CEO Brian Gendron will walk you through the five Core functions that IT provides to a business to try and help you decide if you should keep or hire a full-time or part-time IT person, hire an IT staff, or outsource some or all of IT to a managed services provider.
What are some other considerations when weighing insourcing vs outsourcing the IT function?
How does cloud change your decision? How about cyber security?
Transcript:
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Hi this is Brian Gendron founder and
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owner of Nocserv IT department in the Cloud.
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I want to talk to you today as a
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business owner to business owners about
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the IT department function. whether you
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have a full-time or multiple full-time
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people on IT department staff, part-time
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person, maybe it’s just a brother-in-law
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or an IT outsourcing firm,
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you’re probably wondering if this is
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this is the right solution for us
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you’re probably still experiencing some
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problems within your IT environment
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Ijust want to walk you through the
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different functions of the IT department
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to help you through that decision
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process. The first I look at it is IT asset
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management we’re looking after all your
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hardware, your software licenses, your
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contract management would say your
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internet provider making sure you always
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know what you have and where it is.
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Making sure it’s always covered under
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support if necessary so that if there’s
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issues that you can go to the
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manufacturer or the provider to get that
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support and coverage. Who does that right?
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the next in cybersecurity, it’s big in 2017
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who’s watching over your email
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making sure that if phishing attacks
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get through, when they get through,
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when your people click on them, who’s going
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to be cleaning that up for you
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who’s remediating those issues also protecting
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the perimeter making sure any virus
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firewalls are up-to-date and really
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protecting the privacy of your employees
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as well as the privacy of your customers
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and contractors. Certainly as business
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owner that I believe that part of our
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responsibility to our customers and
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employees. Next is very close related to
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cybersecurity, is data.
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Who’s managing your data what’s your
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policies on retention. How long do you keep
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that data. Do you dispose of data properly.
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maybe more importantly, how is that
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data backed up and how do you recover it.
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Do you have a plan for disaster
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recovery in the event of a hurricane or
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data loss, can you get that data back and
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who does that work for you. Next we look at
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helpdesk and tech support for your people
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if technology is not working your people
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can’t work, you’re losing productivity
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potentially costing you business. Who do they
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call? They call your IT person, or do they
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call the outsourced provider? Something to be thinking about.
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Lastly a look at innovation.
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Who’s working with you strategically to
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align technology to the business to help
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you grow help you operate more
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efficiently.
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So a lot of times if you’re weighing out
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these options, if you’re looking at
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part-time full-time plus benefits
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the range is from an entry-level
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person to $40,000 to a high-level highly
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certified engineer at
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$180,000 plus the
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overhead of expenses and benefits
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that can get pretty expensive
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quickly and you can also look at an
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outsourced provider like Nocserv
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where we have a bench of those folks, we
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provide this as a service and all these
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functions really as a service to you.
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It really varies from organization to
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organization but if you if you reach out
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to us we’d love to figure out a way to
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either augment your existing
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staff or potentially provide the entire
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IT function on behalf of your company.
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Again it’s Brian Gendron with Nocserv
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and we hope to hear from you soon.
Published on May 9, 2017

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