Nocserv Founder and CEO Brian Gendron will walk you through the five Core functions that IT provides to a business to try and help you decide if you should keep or hire a full-time or part-time IT person, hire an IT staff, or outsource some or all of IT to a managed services provider.
What are some other considerations when weighing insourcing vs outsourcing the IT function?
How does cloud change your decision? How about cyber security?
Hi this is Brian Gendron founder and
owner of Nocserv IT department in the Cloud.
I want to talk to you today as a
business owner to business owners about
the IT department function. whether you
have a full-time or multiple full-time
people on IT department staff, part-time
person, maybe it’s just a brother-in-law
or an IT outsourcing firm,
you’re probably wondering if this is
this is the right solution for us
you’re probably still experiencing some
problems within your IT environment
Ijust want to walk you through the
different functions of the IT department
to help you through that decision
process. The first I look at it is IT asset
management we’re looking after all your
hardware, your software licenses, your
contract management would say your
internet provider making sure you always
know what you have and where it is.
Making sure it’s always covered under
support if necessary so that if there’s
issues that you can go to the
manufacturer or the provider to get that
support and coverage. Who does that right?
the next in cybersecurity, it’s big in 2017
who’s watching over your email
making sure that if phishing attacks
get through, when they get through,
when your people click on them, who’s going
to be cleaning that up for you
who’s remediating those issues also protecting
the perimeter making sure any virus
firewalls are up-to-date and really
protecting the privacy of your employees
as well as the privacy of your customers
and contractors. Certainly as business
owner that I believe that part of our
responsibility to our customers and
employees. Next is very close related to
cybersecurity, is data.
Who’s managing your data what’s your
policies on retention. How long do you keep
that data. Do you dispose of data properly.
maybe more importantly, how is that
data backed up and how do you recover it.
Do you have a plan for disaster
recovery in the event of a hurricane or
data loss, can you get that data back and
who does that work for you. Next we look at
helpdesk and tech support for your people
if technology is not working your people
can’t work, you’re losing productivity
potentially costing you business. Who do they
call? They call your IT person, or do they
call the outsourced provider? Something to be thinking about.
Lastly a look at innovation.
Who’s working with you strategically to
align technology to the business to help
you grow help you operate more
So a lot of times if you’re weighing out
these options, if you’re looking at
part-time full-time plus benefits
the range is from an entry-level
person to $40,000 to a high-level highly
certified engineer at
$180,000 plus the
overhead of expenses and benefits
that can get pretty expensive
quickly and you can also look at an
outsourced provider like Nocserv
where we have a bench of those folks, we
provide this as a service and all these
functions really as a service to you.
It really varies from organization to
organization but if you if you reach out
to us we’d love to figure out a way to
either augment your existing
staff or potentially provide the entire
IT function on behalf of your company.
Again it’s Brian Gendron with Nocserv
and we hope to hear from you soon.
Published on May 9, 2017
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