About Us2019-01-14T18:00:25+00:00
“Consulting small and medium businesses on cloud and IT security is our responsibility.”
Brian Gendron, NocserV CEO

Our Story

NocserV was started on the idea that most small and medium businesses (SMB) do not realize how affordable and accessible enterprise IT resources have become, and how quickly they can improve their operations. After over ten years of working with enterprise clients, founder and CEO Brian Gendron realized that he would enjoy more consulting with SMB clients:

“I was doing multi-million dollar IT solutions with some of the largest companies in the world, but I didn’t feel like I was making any real impact in the world. In the SMB segment, I believe we have the opportunity to make an impact in a very big way for a lot of companies.”

NocserV moved our Network Operations Center or “NOC” into Upper Kirby area in Houston, TX. This is where we have a staff of certified and experienced technicians that provide help desk and tech support for all of our clients’ employees as well as remote IT systems and software management. NocserV supports clients all over Texas including Austin, San Antonio, Dallas, and Fort Worth. NocserV operates our data center and private cloud services in Dallas, TX.

NocserV is a Texas company focused on working with mid-sized clients. We have signed partnerships with key manufacturers such as Microsoft, Cisco, Hewlett-Packard, Dell, and others and are able to design, deliver and manage those solutions on behalf of our clients. Our project management team ensures these projects are completed on or under budget and on or ahead of schedule.

Network Operation Center (NOC)

where our skilled technicians provide remote tech support

Nocserv Certifications

Nocserv Technicians maintain certifications from Microsoft, CompTIA, Sophos, Storagecraft, and more!

Our Culture

Our
Vision

We strive to lead the technology services industry by demonstrating business results accelerated by technology solutions for each and every one of our clients.

Our
Commitment

We commit to always serving you with honesty, integrity, and respect.

Our
Vision

We commit to always serving you with honesty, integrity, and respect.

Our
Mission

We participate in the growth and success of our clients with innovative ideas and solutions that impact business results.

Our Core Values

NocserV
listens

We take the time to understand your business, your challenges, your goals and your aspirations. We encourage your feedback to help us learn and grow.

NocserV
cares

We care about our clients, partners, team members, community, families, and environment.

NocserV
gets results.

We are focused on your business outcomes and are passionate about problem solving.

NocserV
is innovative

We are in technology because we love learning about new solutions available in the market and are obsessed with bringing you new ways we can improve your business result.

NocserV Gives Back

0%

of our time volunteered in service to better our community

Taking Initiative

to decreasing our carbon footprint and protecting life.

0%

Profits donated to philanthropic causes to help those in need.

The NocserV Approach

A proven methodology to IT solution delivery
NocserV exceeds your expectations for IT service delivery on all of our work with our 5-stage process that ensures we are consistent, thorough, and deliver on everything we promise to you as our client.

Assess

Our business consultations allow us to stay in tune with your processes, people, and strategies so we can get a 360 view of your business to understand your business drivers and risk tolerance. Our technology reviews are detailed assessments and an ongoing investigation of your IT infrastructure, applications, communications, and limitations.

Design

Once we have assessed your business and technology posture, we will be in a position where we can make technology solution recommendations to meet your unique business requirements. We do this by working with proven industry-leading technology providers and adhering to best practices.

Review

We will present our solutions to the key stakeholders in an open dialog meeting where we can understand your concerns and collect your feedback to make any necessary adjustments to our solutions.

Deliver

Once we have an agreement to move forward, we can deliver the full turnkey solution including:

  • Supplying any necessary hardware, software or cloud services
  • Complete project management
  • Installation and implementation services
  • Documentation, Training, and Education

Support

We provide ongoing maintenance, monitoring and unlimited support of our IT solutions as a managed service. We provide reports on a daily, weekly, bi-weekly or monthly basis and meet with you quarterly ensuring that we make adjustments as necessary to meet the changing requirements of your business.

Business IT Consulting

Reduce Downtime

Our proactive managed IT support services run behind the scenes to keep your operations up and running. When an emergency does arise, we are prepared to move into action to minimize the downtime of your business.

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Reduce Security Risk

We help you make the right IT investments to protect your company from the growing threats of cybersecurity attacks. The Nocserv difference is how we continuously educate your staff, so they are alert to dangers.

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Improve Efficiency

There are so many technology options available that claim to solve your business challenges, and you do not have time to evaluate them all. Nocserv aligns with your business so we can guide you to the best decisions for your operations.

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Generate Revenue

We are always looking to come up with new ideas to make IT work for your business by recommending IT solutions that can increase existing revenues or generate new revenue streams.

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